Shipping & Returns

Buy Brazil Store
Last Updated: September 15, 2026

Buy Brazil Store ships Brazilian beauty products internationally from Brazil. This Shipping & Returns Policy explains how we process and deliver orders, how international customs and import charges work, and the basic procedures for returns and shipping-related issues.

For complete rules regarding cancellations, refunds, damaged products, lost shipments, refused deliveries, and other order issues, please also refer to our Refund Policy and Terms & Conditions.

1. Order Processing

Orders are processed after payment confirmation.

Our standard processing time is normally 2 business days or more before the order is handed over to the carrier.

Some products may require additional processing time, particularly when they need to be obtained from a supplier before shipment.

Once your order has been shipped, you will receive tracking information whenever available.

2. International Shipping

Buy Brazil Store ships internationally from Brazil.

Our international shipments operate under DAP – Delivered at Place (Incoterms® 2020).

Under DAP, Buy Brazil Store arranges and pays for transportation to the delivery address provided with your order.

Unless expressly stated otherwise at checkout, the customer is responsible for any applicable:

  • Import duties;
  • Customs duties;
  • VAT, IVA, GST, or other local taxes;
  • Customs clearance fees;
  • Carrier handling charges;
  • Other charges imposed in the destination country.

These charges are not controlled by Buy Brazil Store and may vary according to the destination, product classification, order value, and applicable local regulations.

3. Estimated Delivery Times

After the order has been collected by the carrier, our estimated international transit times are:

United States & Canada: approximately 6–9 business days
Europe: approximately 5–7 business days
Middle East: approximately 12–15 business days
Other destinations: estimated delivery time will be displayed at checkout or provided with the shipping confirmation.

These are estimated transit times and not guaranteed delivery dates.

Customs procedures, import requirements, document requests, payment of duties and taxes, holidays, carrier delays, weather conditions, regional disruptions, or other circumstances outside our reasonable control may extend delivery times.

4. Customs, Duties and Import Requirements

International customers are responsible for complying with the import requirements of their destination country.

Depending on the destination, customs authorities or the carrier may request additional information or documents from the recipient.

The customer is responsible for:

  • Paying applicable import duties and taxes;
  • Providing documents requested for customs clearance;
  • Providing identification or tax information where required;
  • Responding to communications from customs authorities or the carrier within the requested timeframe.

Failure to complete the required import procedures may result in delays, additional charges, return of the shipment, abandonment, or destruction of the package.

5. Tracking Your Order

Tracking information will be provided after your order has been collected by the carrier, whenever tracking is available.

Customers are responsible for monitoring tracking updates and responding promptly to communications from the carrier or customs authorities.

If tracking shows “Delivered” but you have not received your package, please contact us as soon as possible, preferably within 7 calendar days of the delivery status.

This helps us open an investigation with the carrier within the applicable claim period.

6. Incorrect or Incomplete Address

Customers are responsible for providing a complete and accurate delivery address when placing an order.

If you notice an error, contact us as soon as possible.

Once the order has been handed over to the carrier, we cannot guarantee that the delivery address can be changed.

If a shipment is returned or additional charges are incurred because of incorrect or incomplete information provided by the customer, additional shipping or handling costs may apply where permitted by law.

If the error was caused by Buy Brazil Store, we will provide an appropriate solution without charging additional shipping costs to the customer.

7. Damaged, Leaking, Incorrect or Missing Products

Please inspect the package and products as soon as possible after delivery.

If visible damage is identified at the time of delivery, refusing the shipment is recommended, but not required.

If you accept the shipment and discover a problem afterward, you may still report the issue to us.

To help us investigate the issue and, where applicable, open a claim with the carrier, we recommend contacting us within 7 calendar days after delivery.

Please provide, where applicable:

  • Your order number;
  • A description of the issue;
  • Photos of the outside of the package;
  • Photos of the shipping label;
  • Photos or videos of the internal packaging;
  • Photos or videos showing the affected product;
  • Photos of the seal, lot/batch number, or expiration date where relevant.

This recommended reporting period does not limit any longer mandatory rights available under applicable consumer law.

8. Returns

Change-of-mind returns may be requested within 14 calendar days after receiving the order, subject to our Terms & Conditions, Refund Policy, and applicable law.

Before returning a product, please contact Buy Brazil Store for return instructions and authorization.

For a change-of-mind return, products must generally be:

  • Unused;
  • Unopened;
  • With the original seal intact;
  • In their original packaging;
  • In suitable condition for return.

For hygiene and safety reasons, opened, used, or unsealed cosmetic products generally cannot be returned solely because of a change of mind.

This restriction does not affect rights relating to defective, damaged, incorrect, expired, or otherwise legally protected products.

9. Return Shipping Costs

When a return is requested solely because the customer changed their mind, return shipping and applicable international return or re-importation costs may be the customer's responsibility, to the extent permitted by applicable law.

When the return is caused by an error by Buy Brazil Store — such as an incorrect product or another confirmed issue attributable to us — we will provide the appropriate solution without charging the customer additional shipping costs.

Please do not send a return without contacting us first.

10. Refused, Undeliverable or Returned Shipments

A shipment may be returned, held, or considered undeliverable when:

  • Import duties or taxes are not paid;
  • Required customs documents are not provided;
  • The customer does not respond to the carrier or customs authorities;
  • The delivery address is incorrect or incomplete;
  • Delivery attempts are unsuccessful;
  • The recipient refuses delivery.

If a shipment is returned to Brazil, we will evaluate its condition after it is physically received.

Depending on the circumstances and applicable law, the customer may be offered reshipment or a refund.

Non-recoverable shipping, return, customs, storage, or re-importation costs may be deducted where permitted by law and when the issue was not caused by Buy Brazil Store.

If a shipment is officially abandoned or destroyed because the customer did not complete the required import procedures, a refund may not be available, subject to applicable law.

11. Refunds

Refund eligibility and processing depend on the circumstances of the order and are governed by our Refund Policy and Terms & Conditions.

Approved refunds are issued through the original payment method.

Approved cancellations or returns are generally processed within 14 calendar days after approval, or after receipt and inspection of the returned products when applicable, unless applicable law requires otherwise.

Your bank, card issuer, or payment provider may require additional time to make the refunded amount available.

12. Customer Service

If you have questions about shipping, delivery, customs, tracking, or returns, please contact Buy Brazil Store.

Email: hello@buybrazilstore.com
WhatsApp: +1 555-941-3023
Response time: within 48 business hours