TERMS AND CONDITIONS OF SALE

Buy Brazil Store · Lana Brasiles
Last updated: September 14, 2026

These Terms and Conditions of Sale apply to purchases made through Buy Brazil Store and Lana Brasiles and establish the rules applicable to orders, payments, international shipping, import requirements, returns, refunds, and use of the products.

By placing an order, you acknowledge that you have read and agreed to these Terms, as well as our Privacy Policy and applicable Shipping, Returns, and Refund Policies.

Nothing in these Terms excludes or limits consumer rights that cannot legally be waived. If any provision conflicts with mandatory consumer protection law applicable to your purchase, the applicable mandatory law will prevail with respect to that specific matter.

Quick Summary — The Essentials in 1 Minute

We ship from Brazil to the delivery address provided with your order and arrange international transportation to the destination.
We operate under DAP – Delivered at Place (Incoterms® 2020). Unless expressly stated otherwise at checkout, import duties, taxes, customs clearance charges, and other destination-country fees are the customer's responsibility.
Orders normally require 2 business days or more for processing, plus international transit time. Customs procedures may extend delivery times.
Certain products and destinations may be subject to shipping or import restrictions. Please review our [Shipping Restrictions by Destination] page before purchasing.
Returns due to change of mind may be requested within 14 calendar days after delivery, subject to the conditions in these Terms and any mandatory local consumer rights.
Damaged, leaking, incorrect, or missing products should preferably be reported within 7 calendar days after delivery, together with the requested evidence.
If tracking shows “delivered” but you have not received the package, please contact us as soon as possible, preferably within 7 calendar days, so that we can investigate with the carrier.
Approved refunds are processed through the original payment method within 14 calendar days, subject to the conditions described below.
If the issue was caused by Buy Brazil Store, we will provide an appropriate solution without charging additional shipping costs to the customer.
If a shipment is abandoned or destroyed because import duties were not paid, required documents were not provided, or the customer failed to respond to customs or the carrier, a refund may not be available.
We respond to customer service requests within 48 business hours.

This summary is provided for convenience only. The complete Terms below prevail.

1. WHO WE ARE AND WHO THESE TERMS APPLY TO

These Terms and Conditions apply to purchases made through:

Buy Brazil Store: www.buybrazilstore.com
Together referred to in these Terms as the “Store.”

The websites are operated by:

Legal Company Name: Ecoah Comercio Importacao e Exportacao LTDA
CNPJ: 58.533.708/0001-98
Registered Address: Rua Henry Ford, 482 - 2° Andar - Osasco, SP - Brazil - Zip Code 06210-103

By placing an order, you confirm that you have read and agreed to these Terms, our Privacy Policy, and the applicable Shipping, Returns, and Refund Policies.

2. REQUIREMENTS FOR PURCHASE

To place an order, you must:

Be at least 18 years old and legally capable of entering into a contract;
Provide accurate, complete, and up-to-date information;
Comply with any import or identification requirements applicable to your destination.

The Store's regular online sales channel is intended for products purchased for the buyer's own personal or professional use, including products purchased for use by professionals in their own salons.

The regular e-commerce channel is not intended for commercial resale or distribution.

Orders that indicate potential resale, quantities inconsistent with personal or professional use, or other commercial purchasing characteristics may be reviewed and referred to our dedicated B2B, wholesale, or distribution team.

Customers interested in resale, distribution, wholesale, or large-volume purchases should contact us directly through the customer service channels provided in these Terms.

3. ORDERS, CONFIRMATION, AND AVAILABILITY

All orders are subject to:

Product availability;
Payment confirmation;
Verification of the information provided;
Legal ability to ship the product to the destination;
Compliance with applicable shipping and import restrictions.

After placing an order, you will receive an order confirmation email.

This email confirms that we have received your order. The sale is considered concluded when the order is dispatched, subject to any mandatory rights provided under applicable law.

Certain products may need to be obtained from our suppliers before shipment.

If this occurs, we will provide an updated processing estimate.

If processing exceeds 10 business days, the customer may choose to:

Wait for the updated estimated shipping date;
Replace the unavailable item;
Remove the affected item and receive a refund for that item; or
Cancel the entire order before shipment and receive a full refund of the amount paid.

The Store may cancel or suspend an order when:

A product is unavailable;
Payment cannot be confirmed;
The delivery information is incomplete or incorrect;
Fraud is suspected;
There is an obvious pricing, stock, or payment error;
A product or destination is subject to shipping, import, or legal restrictions;
Required documents or information are not provided.

If the Store cancels an order before shipment, the applicable amount paid will be refunded through the original payment method.

4. PRICES AND PAYMENT

Prices are displayed in the currency selected on the website.

Unless expressly stated otherwise at checkout, product and shipping prices do not include:

Import duties;
Customs duties;
VAT, IVA, GST, or other destination-country taxes;
Customs clearance charges;
Carrier handling fees;
Storage charges;
Administrative charges related to import clearance.

Currency conversion fees or international transaction fees charged by your bank, card issuer, or payment provider are not controlled by the Store.

Obvious Pricing Errors

If a product is displayed at a clearly incorrect price due to a technical error, typographical error, or other evident mistake, the Store may cancel the order before shipment.

In this case, the customer will be informed and the amount paid for the canceled order will be refunded.

Coupons and promotions are subject to the specific conditions published for each campaign and cannot be combined unless expressly stated otherwise.

5. INTERNATIONAL SHIPPING AND IMPORT DUTIES — DAP

The Store ships internationally under DAP – Delivered at Place (Incoterms® 2020) to the delivery address provided with the order.

What the Store does

The Store:

Arranges and pays for international transportation to the delivery address;
Prepares the export documents under its responsibility, including the commercial invoice;
Manages the shipment under the responsibilities applicable to the agreed DAP terms;
Monitors the shipment and opens claims with the carrier when necessary.

What the customer does

The customer is responsible for:

Paying applicable import duties, taxes, and destination-country charges;
Providing documents requested by customs authorities or the carrier within the required timeframe;
Responding to communications from customs authorities and the carrier;
Providing any identification, tax, or import information required by the destination country;
Complying with applicable import requirements.

Unless expressly stated otherwise at checkout, duties and import taxes are not included in the product or shipping price.

The exact amount depends on the destination, product classification, applicable law, and other import-related factors.

The Store does not determine or control charges imposed by customs authorities, carriers, banks, or other third parties.

6. PRODUCT RESTRICTIONS, DESTINATIONS, AND SANCTIONS

Certain cosmetics and beauty products may be subject to different rules depending on the destination.

For example, certain:

Hair straightening products;
Hair treatments;
Perfumes;
Sprays and aerosols;
Alcohol-containing products;
Products classified for special air transportation;

may contain restricted ingredients or require special shipping, documentation, or import procedures.

The Store may refuse, limit, or cancel orders containing products that cannot legally be transported or imported into the destination country.

If the Store cancels an order before shipment for this reason, the applicable amount paid will be refunded.

Customers are encouraged to review this page before purchasing. If you are unsure whether a product can be shipped to your destination, please contact us before placing your order.

The Store may also refuse or cancel transactions involving countries, territories, individuals, or entities where the transaction is prohibited by sanctions, embargoes, or other applicable legal restrictions.

7. DOCUMENTATION

The Store prepares the export documents under its responsibility, which may include:

Commercial invoice;
Packing list;
Air Waybill (AWB) or shipping label;
Brazilian tax invoice;
Export documentation required in Brazil.

Customs authorities or carriers may request additional information from the customer, such as:

Identification documents;
Tax identification numbers;
Import permits;
Business information;
Additional customs information;
Photos or videos when required for a damage claim.

The customer is responsible for providing documents requested from them within the applicable timeframe.

8. PROCESSING AND DELIVERY TIMES

8.1 Order Processing

Order processing begins after payment confirmation and normally takes 2 business days or more.

Products that must be obtained from suppliers may require additional processing time.

8.2 Estimated International Transit Times

After carrier collection and excluding customs delays:

United States and Canada: approximately 6–9 business days
Europe: approximately 5–7 business days
Middle East: approximately 12–15 business days
Other destinations: estimated time shown at checkout or provided in the order/shipping confirmation.

All delivery times are estimates.

Delivery may be delayed due to customs inspections, payment of duties, document requests, incorrect addresses, failure to respond to the carrier, unsuccessful delivery attempts, holidays, strikes, weather conditions, transportation disruptions, regional instability, or other events outside the Store's reasonable control.

9. CUSTOMER INFORMATION AND DELIVERY ADDRESS

The customer must provide complete and accurate information, including:

Recipient's full name;
Street and number;
Apartment, suite, or additional address information, where applicable;
City;
State, province, or region;
Postal or ZIP code;
Country;
Telephone number with country code;
Email address;
Tax or customs information where required.

If you need to correct an address, contact us as soon as possible.

After carrier collection, we cannot guarantee that the delivery information can be changed.

Additional costs caused by incorrect or incomplete information provided by the customer may be charged before reshipment.

If the error was caused by the Store, we will provide the appropriate solution without charging the customer additional shipping costs.

10. TRACKING AND DELIVERY ATTEMPTS

Tracking information will be provided after the order has been collected by the carrier.

Customers should monitor tracking information and respond promptly to communications from the carrier or customs authorities.

If delivery cannot be completed because of absence, refusal, an incorrect address, failure to provide documentation, or failure to respond, additional storage, return, or reshipping costs may apply where permitted by law.

If tracking shows “delivered” but you have not received the package, please contact us as soon as possible, preferably within 7 calendar days of the delivery status update.

Carrier claims are subject to reporting deadlines, and delays in reporting may affect our ability to investigate the shipment.

11. ORDER ISSUES: DAMAGE, LEAKAGE, INCORRECT ITEMS, MISSING ITEMS, OR LOSS

11.1 How to Report an Issue

Please inspect the package and products as soon as possible after delivery.

If visible damage is identified at the time of delivery, refusing the shipment is recommended, but not required.

If you accept the shipment and discover an issue afterward, you may still report it to us.

To help us open a claim with the carrier, we recommend reporting the issue within 7 calendar days after delivery.

Please provide, where applicable:

Order number and description of the issue;
Photos of the outside of the package;
Photos of the shipping label;
Photos or videos of the internal packaging;
Photos or videos of the affected product;
Images of the seal, lot/batch number, and expiration date.

The recommended 7-day period is intended to facilitate the investigation and does not reduce any longer mandatory period or consumer right available under applicable law.

Without the necessary evidence, it may not be possible to complete the investigation.

11.2 Leakage

Leakage claims are reviewed individually based on:

Condition of the packaging;
Integrity of the seal;
Amount of product lost;
Whether the product can still be used normally and safely;
Photos and videos provided.

Minor external residue that does not compromise the seal, materially reduce the product quantity, or affect safe use may not justify a full refund.

Significant loss of contents, compromised packaging, or inability to use the product safely may qualify for an appropriate replacement, refund, or other solution.

11.3 Lost Shipments

If a shipment is suspected to be lost, the Store will open an investigation with the carrier and provide available updates to the customer.

Once the loss is confirmed, the available solution may include:

Reshipment;
Store credit; or
Refund.

The solution offered to the customer will not depend solely on any compensation eventually paid by the carrier to the Store.

11.4 Available Solutions

Depending on the circumstances, the solution may include:

Replacement;
Reshipment;
Partial refund;
Full refund;
Store credit;
Discount coupon.

Store credit or a discount coupon will only be used as the solution when accepted by the customer.

12. CANCELLATION AND CHANGE-OF-MIND RETURNS

12.1 Cancellation Before Shipment

An order may be canceled without additional shipping costs before collection by the carrier.

After collection, we may attempt to stop or return the shipment, but this cannot be guaranteed.

If transportation has already begun, shipping costs may not be refundable because those costs may already have been incurred.

12.2 Change-of-Mind Returns — 14 Days

Customers may request a return due to a change of mind within 14 calendar days after receiving the order, without providing a reason, subject to these Terms and applicable law.

If applicable law provides a longer period or more favorable conditions, the mandatory local rule will prevail.

To request a return:

Contact the Store before sending any product;
Products must be unused;
Seals must remain intact;
Products must be returned in their original packaging;
Proof of purchase must be provided;
The return must be authorized by the Store before shipment.

For hygiene and safety reasons, opened, used, or unsealed cosmetics cannot generally be returned solely due to a change of mind.

This restriction does not apply to defective, damaged, incorrect, expired, or otherwise legally protected products.

Where the return is made solely at the customer's choice and was not caused by an error by the Store, return shipping and applicable re-importation costs may be the customer's responsibility to the extent permitted by applicable law.

If the return is caused by an error by the Store, the Store will be responsible for the applicable return costs.

13. REFUSED, HELD, ABANDONED, DESTROYED, OR RETURNED SHIPMENTS

A shipment may be held, refused, abandoned, destroyed, or returned when, among other circumstances:

Import duties or taxes are not paid;
Required documents are not provided;
The customer does not respond to customs authorities or the carrier;
The delivery address is incorrect;
Delivery attempts are unsuccessful;
The customer refuses delivery;
Importation is not authorized by the destination country.

Abandoned or Destroyed Shipments

If a shipment is officially abandoned or destroyed because the customer failed to pay import duties, provide required documents, or respond to customs authorities or the carrier, a refund may not be available.

This limitation does not apply when the issue was caused by the Store or where a refund is required under applicable law.

Shipments Returned to Brazil

A returned shipment is not automatically considered lost.

Once the shipment physically returns to the Store, we will inspect the products.

If the products remain sealed, undamaged, and in suitable condition, the customer may choose, where applicable, between:

Reshipment, subject to payment of new shipping and applicable expenses; or
Refund of the products, subject to possible deductions for non-recoverable costs.

Such costs may include:

Original shipping;
Return shipping;
Re-importation fees;
Customs charges;
Storage charges;
Carrier administrative fees.

Any deduction will be explained to the customer and applied only where permitted by applicable law.

If the return was caused by an error by the Store, these costs will not be charged to the customer.

14. REFUNDS

Approved refunds are issued through the original payment method used for the purchase.

Approved cancellations or returns will be processed within 14 calendar days after approval, or after receipt and inspection of the returned products when applicable, unless applicable law requires a shorter period.

Banks, card issuers, and payment platforms may require additional time to make the funds available after the refund has been processed by the Store.

If a dispute or chargeback has been opened through a payment provider or card issuer, the applicable provider's procedures and processing times may apply.

The Store does not control:

Bank processing times;
Card issuer processing times;
Payment platform processing times;
Exchange-rate fluctuations;
International transaction charges imposed by financial institutions.

15. AUTHENTICITY, EXPIRATION, AND MANUFACTURER UPDATES

The Store sells authentic products obtained from manufacturers and authorized supply channels and stored under appropriate conditions.

Manufacturers may change packaging, labels, colors, fragrances, or formulations without prior notice.

A legitimate manufacturer update does not, by itself, mean that a product is counterfeit or defective.

If you have a reasonable concern regarding authenticity, expiration, or product integrity, please contact us with the product and lot/batch information so that the matter can be reviewed.

16. USE OF PRODUCTS

Customers should read and follow the manufacturer's instructions, warnings, and recommendations before using a product.

Certain products are intended for professional use and may require:

Technical knowledge;
Strand testing;
Sensitivity or patch testing;
Application by a qualified professional.

Product results may vary depending on hair type and condition, previous treatments, application method, amount used, and other individual factors.

A result that differs from the customer's expectations does not, by itself, constitute a product defect.

This provision does not limit claims relating to product safety, authenticity, incorrect information, or confirmed defects.

17. LIABILITY AND EVENTS OUTSIDE OUR CONTROL

The Store is not responsible for delays or inability to complete delivery resulting from circumstances outside its reasonable control, including natural disasters, wars, conflicts, government restrictions, strikes, logistics interruptions, public health emergencies, customs restrictions, or similar events.

Where such circumstances occur, the Store will provide available information and seek reasonable alternatives where possible.

Any limitation of liability under these Terms applies only to the extent permitted by applicable law and does not exclude liability that cannot legally be excluded or limited.

18. PRIVACY AND PERSONAL DATA

Personal information is processed in accordance with applicable privacy and data protection laws, including the Brazilian LGPD and, where applicable, the European GDPR and other mandatory local requirements.

Information required for delivery, payment, identification, and customs clearance may be shared with carriers, payment providers, customs authorities, and other parties where reasonably necessary to process and fulfill the order.

19. INTELLECTUAL PROPERTY

Trademarks, logos, text, photographs, graphics, and other content appearing on the Store's websites belong to the Store or its licensors, as applicable.

Product trademarks belong to their respective owners or manufacturers.

Content may not be copied, reproduced, distributed, or commercially used without the appropriate authorization.

20. GOVERNING LAW AND DISPUTE RESOLUTION

These Terms are governed by Brazilian law, without prejudice to mandatory consumer protection rules applicable in the customer's country of residence.

Before initiating formal proceedings, customers are encouraged to contact us so that we can attempt to resolve the issue through customer service.

Consumers may also use any mandatory or applicable alternative dispute resolution mechanisms available in their jurisdiction.

For customers in Brazil, jurisdiction will be determined in accordance with applicable Brazilian consumer protection law.

For other customers, disputes will be subject to the courts of Osasco, São Paulo, Brazil, to the extent permitted by applicable law.

21. LANGUAGE

These Terms may be made available in other languages for convenience.

In the event of any inconsistency between translations, the English version will prevail, except where mandatory applicable law requires otherwise.

22. CHANGES TO THESE TERMS

The Store may update these Terms to reflect operational, legal, regulatory, or service changes.

The version applicable to an order will generally be the version published on the website at the time the order is placed, unless mandatory applicable law requires otherwise.

23. CUSTOMER SERVICE AND COMPANY INFORMATION

For questions about orders, shipping, returns, wholesale purchases, distribution, or these Terms, please contact us:

Email: hello@buybrazilstore.com
WhatsApp: +1 555-941-3023
Websites: www.buybrazilstore.com · www.lanabrasiles.com

Response time: We respond within 48 business hours

Terms of service