Shipping policy

SHIPPING & RETURNS

Buy Brazil Store ships internationally from Brazil under DAP – Delivered at Place (Incoterms® 2020).

We arrange and pay for transportation to the delivery address provided with your order. Unless expressly stated otherwise at checkout, import duties, taxes, customs clearance fees and other destination-country charges are the customer's responsibility.

Order Processing

Orders normally require 2 business days or more for processing before shipment. Products that need to be obtained from suppliers may require additional processing time.

Estimated Transit Times

United States & Canada: 6–9 business days
Europe: 5–7 business days
Middle East: 12–15 business days
Other destinations: estimated delivery time shown at checkout or provided with your shipping confirmation.

Transit times are estimates and may be extended by customs procedures, requests for documents, payment of import duties, holidays, carrier delays or other circumstances outside our reasonable control.

Import Duties & Customs

The customer is responsible for complying with the import requirements of the destination country, including payment of applicable duties and taxes and providing documents requested by customs authorities or the carrier.

Shipping Restrictions

Certain products and destinations may be subject to shipping or import restrictions.

Please review our [Shipping Restrictions by Destination] page before purchasing.

Tracking

Tracking information will be provided after your order has been collected by the carrier.

If tracking shows “delivered” but you have not received your package, please contact us as soon as possible, preferably within 7 calendar days, so we can investigate with the carrier.

Damaged, Leaking, Incorrect or Missing Products

Please inspect your order as soon as possible after delivery.

If visible damage is identified at delivery, refusing the shipment is recommended but not required.

We recommend reporting damaged, leaking, incorrect or missing products within 7 calendar days after delivery and providing your order number, photos of the package and shipping label, and photos or videos of the affected products.

Returns

Change-of-mind returns may be requested within 14 calendar days after delivery, subject to our Terms & Conditions and applicable law.

Products must generally be unused, unopened, with seals intact and in their original packaging.

For hygiene and safety reasons, opened, used or unsealed cosmetics generally cannot be returned solely due to a change of mind.

Please contact us before returning any product. Unauthorized returns may not be accepted.

Returned, Refused or Undeliverable Shipments

Additional costs may apply when a shipment is returned because import duties were not paid, required documents were not provided, the address was incorrect, delivery attempts were unsuccessful or the customer refused delivery.

If a shipment is abandoned or destroyed because the customer did not complete the required import procedures, a refund may not be available, subject to applicable law.

Customer Service

Email: hello@buybrazilstore.com
WhatsApp: +1 555-941-3023
Response time: within 48 business hours.